Refunds and Returns

Thank you for visiting our warranty and returns policy page. As a small business, we strive to offer the best customer service possible and ensure an amazing experience with us. Please continue reading to learn more about our return or exchange policies.

Please note: We reserve the right to make changes to this policy at any given time. If you want to stay up to date with the latest changes, we advise you to visit this page from time to time.

Product Return Policy

If you are not satisfied with your purchase, you may be eligible for an exchange, store credit, or return for non-damaged goods within 30 days of receiving your order. Returns must be unused, in the state you received them, and in the original packaging. Customers must contact our support team prior to submitting a request for a return or exchange. We reserve the right to accept or reject any purchase, exchange, or return for any reason. Please email the following information to support@crossbodyslingbags.com:

– Your name
– A detailed description of the problem
– Your order number
– Some pictures of the issue

Including these details will help us resolve the issue quickly. Please allow 1-2 business days for our team to contact you back. Customers are responsible for the costs involved in the return, such as shipping costs or any additional handling charges. The return shipping isn’t covered, and approved refunds will be processed back to the original form of payment. Please note that if a refund is determined after we receive the product back, we will refund the cost of your original order minus the shipping cost (usually between $3-$5). This applies even if the order was placed under a free shipping offer. Refunds will be processed within 3-5 business days of receiving the product back.

We cannot provide exchanges or refunds due to damages caused by customer handling, overuse or misuse, storage, or treatment.

We reserve the right to request that you return the product to us and, at our discretion, offer an exchange, issue store credit (excluding shipping), or take no action. You are responsible for covering the regular cost of return postage.

Product Purchases

If a product is damaged or defective, please contact us for an equal exchange or replacement. Items may only be considered for return if they are defective or damaged, and the customer agrees to contact customer support within 14 days of receipt. Please contact us for further instructions or questions. Most products are covered under our Warranty. Please refer to our Warranty Policy for more details on what is and what is not covered.

Please note: We do not and cannot take responsibility for delays in shipping or timing. Our shipping department works hard to process purchases the next business day if received before 3 pm EST, or they are shipped immediately the following business day. We have no control over and take no responsibility for third-party shipping times or delays.

Shipping on Returns

Shipping costs are the responsibility of the customer and are non-refundable.

Our Products are Guaranteed!
If you ever feel that your product isn’t functioning properly, you can contact us with your claim, and we’ll do our best to make it right. Our warranty covers all the working parts of our products.. Warranty coverage begins on the day you bought your product. Please read the full details below to understand what is covered under warranty.

Crossbody Sling Bags Warranty

We stand behind our crossbody sling bags with great confidence that you will be happy with your purchase. Our crossbody sling bags are made from the highest quality materials and craftsmanship. If your crossbody sling bag is not functioning as it should, please contact us or submit a claim.

The warranty does not cover claims due to damages caused by customer handling, overuse or misuse, storage, or treatment. We expect that over time, general wear and tear will occur. The crossbody sling bags warranty does not cover general wear and tear.

This warranty does not cover the following:

– Lost or stolen items
– Unauthorized repairs or custom modifications or parts removal
– Cosmetic issues such as scratches, scrapes, and wear and tear
– Other damages not related to functionality are not covered under the warranty.

Submit Your Warranty Claim

Submit your Warranty Claim by sending an email to our support team at
support@crossbodyslingbags.com. Be sure to include a picture of your product and the part that is not functioning. Tell us what’s going on with it, and we will assess the situation and get back to you within a few days.

Need Help?

Contact us at
support@crossbodyslingbags.com for questions related to refunds and returns.

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